Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the NexlyFlow platform, websites, and related services (collectively, the “Service”) operated by NexlyFlow Pte. Ltd. (UEN 202632611H), a company incorporated in Singapore with its registered office at 68 Circular Road, #02-01, Singapore 049422 (“NexlyFlow”, “we”, “us”, or “our”). By creating an account, accessing, or using the Service, you (“you”, “the customer”, or “the user”) agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About NexlyFlow

NexlyFlow provides a business-to-business (B2B) lead generation and outreach platform that helps organisations discover companies from official and publicly available business registry sources, build contact lists, and run compliant email outreach and follow-up campaigns. The Service is intended for legitimate business and professional use only.

2. Eligibility and Accounts

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete registration information and to keep it up to date. Notify us immediately at info@nexlyflow.com of any unauthorised use of your account.

3. Description of the Service

The Service allows you to search a library of business records sourced from official registries and public sources, import selected records into your workspace, create and send email campaigns through your own connected mailbox or sending infrastructure, and track engagement. Features, limits, and quotas depend on your subscription plan and may change over time as the Service evolves.

4. Acceptable Use and Anti-Spam Compliance

You are solely responsible for the content of your communications and for ensuring that your use of the Service complies with all applicable laws, including anti-spam, electronic marketing, and data protection laws in every jurisdiction where your recipients are located. In particular, you agree that you will:

• only send communications for legitimate business purposes and where you have a lawful basis to contact the recipient;
• comply with the Singapore Spam Control Act, the Personal Data Protection Act 2012 (“PDPA”), and equivalent laws such as the EU/UK GDPR and the US CAN-SPAM Act where applicable;
• include accurate sender information and a functioning unsubscribe or opt-out mechanism where required;
• honour opt-out and unsubscribe requests promptly;
• not send unlawful, deceptive, harassing, defamatory, or infringing content;
• not use the Service to distribute malware, engage in phishing, or misrepresent your identity;
• not attempt to circumvent plan limits, resell or scrape the Service, or access it by automated means except as expressly permitted.

We may suspend or terminate accounts that generate excessive spam complaints, bounces, or that we reasonably believe are being used unlawfully.

5. Business Registry Data and Accuracy

Company and contact information made available through the Service is compiled from official business registries and other public sources. While we take reasonable steps to keep this information current, we do not warrant that it is complete, accurate, or error-free, and it may change without notice. You are responsible for verifying information before relying on it and for using it in a manner consistent with the source’s terms and applicable law.

6. Subscriptions, Plans, Credits and Billing

The Service is offered under a free plan and paid subscription plans (currently Starter, Growth, and Enterprise), together with usage-based sending credits. Prices, quotas, and inclusions for each plan are shown on our website and within the application and may be updated from time to time. Paid plans are billed in advance on a recurring basis unless otherwise agreed. Credits and plan allowances are consumed as you use the Service and, except where required by law, are non-refundable and non-transferable. You authorise us and our payment processors to charge your chosen payment method for all applicable fees and taxes.

7. Free Plan and Trials

We may offer a free plan or trial with limited features and quotas. We may modify or discontinue free offerings at any time. Free-plan usage remains subject to these Terms and to the acceptable-use requirements above.

8. Intellectual Property

The Service, including its software, design, text, and branding, is owned by NexlyFlow or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription. You retain ownership of the content and data you upload; you grant us a limited licence to process it solely to provide and improve the Service.

9. Third-Party Services and Links

The Service may integrate with, link to, or rely on third-party services (for example, email/SMTP providers, payment processors, and external websites). Those services are governed by their own terms and privacy policies, and we are not responsible for their content, availability, security, or practices. Links to third-party websites are provided for convenience only and do not constitute endorsement. Your use of any third-party service is at your own risk and subject to that third party’s terms.

10. Data Protection and Confidentiality

We treat the data you store in your workspace as confidential and apply reasonable administrative, technical, and organisational safeguards to protect it against unauthorised access, use, or disclosure. Our collection and handling of personal data is described in our Privacy Policy, which forms part of these Terms. You are responsible for ensuring that you have the necessary rights and lawful bases to upload, process, and send communications to the individuals whose data you handle through the Service.

11. Disclaimers

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant any particular business outcome, deliverability rate, response rate, or result from using the Service. Any reliance you place on the Service or its data is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, NexlyFlow and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your use of (or inability to use) the Service. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless NexlyFlow and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with your use of the Service, your content or communications, or your breach of these Terms or of any applicable law.

14. Suspension and Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or possible legal exposure for us, or use the Service unlawfully. Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive.

15. Changes to the Service and to these Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws principles. You agree to submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of or in connection with these Terms or the Service.

17. Contact

If you have any questions about these Terms, please contact us at:

NexlyFlow Pte. Ltd.
UEN 202632611H
68 Circular Road, #02-01, Singapore 049422
Email: info@nexlyflow.com