Privacy Policy

This Privacy Policy explains how NexlyFlow Pte. Ltd. (UEN 202632611H), a company incorporated in Singapore with its registered office at 68 Circular Road, #02-01, Singapore 049422 (“NexlyFlow”, “we”, “us”, or “our”), collects, uses, discloses, and protects personal data when you use the NexlyFlow platform, websites, and related services (the “Service”). We handle personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and other applicable data protection laws.

1. Scope

This Policy applies to personal data we process about our account holders and website visitors, and to business contact information processed within the Service. If you use NexlyFlow to contact individuals, you act as the party responsible for that data and are required to have your own lawful basis and privacy notices in place.

2. Information We Collect

We collect the following categories of information:

• Account information — such as your name, work email address, phone number, password, and company details you provide when registering.
• Usage and technical data — such as log data, device and browser information, IP address, and activity within the Service.
• Billing information — such as plan, transaction records, and limited payment details processed securely by our third-party payment processors (we do not store full card numbers).
• Business records — company and business-contact information made available within the Service that is compiled from official business registries and other public sources.
• Communications — messages, support requests, and campaign content you create or send through the Service.

3. Sources of Data

We obtain personal data directly from you, automatically through your use of the Service, and from official business registries and other publicly available or lawfully licensed sources for the business records feature. Business-contact information is intended for legitimate B2B communication.

4. How We Use Information

We use personal data to provide, operate, secure, and improve the Service; to create and manage your account; to process payments; to provide customer support; to communicate service-related information; to prevent fraud, abuse, and spam; to comply with legal obligations; and for legitimate business purposes consistent with this Policy and applicable law.

5. Legal Bases and Consent (PDPA)

Where required, we collect, use, and disclose personal data with your consent or on another lawful basis permitted under the PDPA, such as the legitimate interests of NexlyFlow or a third party, the performance of a contract with you, or compliance with legal obligations. You may withdraw consent as described below, subject to legal or contractual restrictions.

6. Disclosure of Information

We do not sell your personal data. We may disclose personal data to: service providers and sub-processors who help us operate the Service (for example, hosting, email/SMTP delivery, and payment processing) under appropriate confidentiality obligations; professional advisers; authorities where required by law or to protect our rights; and, in connection with a merger, acquisition, or reorganisation, to the relevant parties.

7. Third-Party Services and Links

The Service integrates with and may link to third-party services and websites, including email/SMTP providers, payment processors, and external sites. These third parties operate under their own terms and privacy policies, and we are not responsible for their content, security, or data practices. We encourage you to review the privacy policies of any third-party service before providing them with personal data. Any information you share with a third party is governed by that third party’s policies, not this one.

8. Data Security and Confidentiality

We treat the data in your workspace as confidential and apply reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, use, alteration, disclosure, or loss. These measures include access controls, encryption in transit, and restricting access to personnel who need it to operate the Service. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data for as long as necessary to provide the Service, to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

10. International Transfers

We may process and store personal data in Singapore and in other countries where we or our service providers operate. Where personal data is transferred outside Singapore, we take reasonable steps to ensure it is afforded a standard of protection comparable to that under the PDPA.

11. Your Rights under the PDPA

Subject to applicable law, you may request access to the personal data we hold about you, request correction of inaccurate or incomplete data, and withdraw consent to our continued collection, use, or disclosure of your personal data. To exercise these rights, contact us using the details below. We may need to verify your identity before responding, and some requests may be subject to legal exceptions or limitations.

12. Cookies

Our website and application use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may affect how the Service functions.

13. Children

The Service is intended for business use and is not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

15. Contact and Data Protection Queries

If you have questions about this Policy, wish to exercise your rights, or have a data protection concern, please contact us at:

NexlyFlow Pte. Ltd.
UEN 202632611H
68 Circular Road, #02-01, Singapore 049422
Email: info@nexlyflow.com

Please also review our Terms of Service, which govern your use of the Service.

Data Sources & Attribution

Contains information from the ACRA Information on Corporate Entities datasets accessed from data.gov.sg, which is made available under the terms of the Singapore Open Data Licence version 1.0.

NexlyFlow Pte Ltd is an independent company and is not affiliated with, or endorsed by, the Accounting and Corporate Regulatory Authority (ACRA) or the Singapore Government. Company information in the NexlyFlow library is provided "as is" for business reference only; users are responsible for how they use it and for complying with applicable laws, including the Personal Data Protection Act 2012.

Contact Information Removal

If you believe that any contact information available through NexlyFlow affects your rights or interests, or you do not wish your details to appear in our library, please contact us at help@nexlyflow.com. We will remove the information within 24 hours of receiving your request, and add it to our suppression list so it will not be re-imported in the future.